Telegram takes on WhatsApp with business-focused features

Telegram is not quite the same As widely used as WhatsAppBut Businesses can now add it As a communication option for your customers if they wish. Now anyone can do this on messaging apps convert their account In a business account to gain access to features designed to make it easier for customers to find and contact them. They will be able to display their hours of operation on their profile and pin their location on a map. By having their operating hours determined, customers can see at a glance if they are still open and what time of day they close.

Screenshot showing a business profile on Telegram. (Wire)

Businesses can also customize their start page and display information about their products and services on the empty chat, letting customers know what’s on offer before even getting in touch. To make it easier to respond to multiple inquiries, Telegram Business accounts will also be able to create and save preset messages that they can send as quick replies. Of course, they can also pre-write greeting messages that are automatically sent to customers who contact them. They can also use Telegram bots to chat with their customers, although we all know how frustrating it can be to talk to a robot when we need to talk to a human customer service representative. All these features are free, but only for those with a Telegram Premium account, which costs $5 per month.

Apart from introducing its new business-focused features, Telegram has also revealed that it is giving channel owners 50 percent of revenue Earn money from ads displayed on their channels, provided they have at least 1,000 subscribers. Based on information previously shared by company founder Pavel Durov, Telegram is doing well financially and can afford to be so generous. Durov…

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