Residents of these South Carolina counties complain the most about HOAs, according to the 2024 state report. Here’s why

Half of all complaints about homeowners associations in South Carolina last year came from three counties, according to a new state report.

The three counties accounted for a combined 50.6% of all complaints filed against 298 HOAs/management companies in 2023, according to a new report. SC Department of Consumer Affairs report. The department has been filing annual reports on HOA complaints since 2019, following a change in state law that requires data from such complaints to be reported annually to the governor, the General Assembly and the public .

Here are the three counties that received the most complaints in 2023.

  • Horror: 24.4%

  • Richland: 15.3%

  • Charleston: 10.9%

HOA Complaint Report Highlights

The new report contains details of 365 complaints filed against HOAs/management companies in 2023, an increase of 32% from the previous year.

The complaints raised 742 concerns, many of which were included in single complaints. The three main types of concerns raised included:

  1. Non-compliance and/or application of commitments and regulations (15.7%)

  2. Concerns about maintenance and repairs (12.7%)

  3. Consumers Disagree with HOA Fees/Special Assessments (8.9%)

Of all complaints, 67% were closed, meaning an adequate business response was received. However, consumers were satisfied with the outcome of the complaint resolution process in 12 complaints.

Some of the satisfactory resolutions included refunds, credits and adjustments issued; the requested financial information has been provided; and ongoing repairs or maintenance.

The report shows that 22% of complaints were closed “undetermined” due to disputed facts, representing an increase of 3% from the previous year.

“The Department classifies complaints that are complex and/or contentious in nature in this category due to the agency’s statutory limitations,” the report states.

To view all individual complaints, click here.

Read Complete News ➤

Benefits of eating guava for Americans