Relationship Management Sr Consultant (Home Based Worker – Remote) Job For Americans

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Relationship Management Senior Consultant is responsible for supporting the day-to-day interactions with moderately complex assigned partners under limited direction of senior leadership.

Key Responsibilities:

Relationship Management

• Serves as a single point of contact for Ivantage team members and for partners for the day-to-day management of the program
• Proactively monitors extent to which Home, Auto, and other Personal Lines partners are meeting Ivantage/Allstate expectations for production, product availability, and service (both agent- and customer-facing service)
• Identifies, clarifies and resolves complex problems associated with partners/programs under management
• Anticipates operational/program issues and develops preventative measures. Provides proactive communication to appropriate team members regarding relationship trends relative to production, product availability, and service (both agent- and customer-facing service), or other emerging issues
• Supports monthly/bi-monthly/quarterly phone calls with vendor – vendor meeting frequency demonstrative of vendor’s strategic importance
• Identifies and recommends steps to optimize partner value and present recommendations to Business Development/Relationship Management Director.
• Maintains the expanded market agreements (contract) with each partner.

Program Launch

• Ensures that Financial, Reporting and Product due diligence have been completed
• Coordinates new product launches with cross functional Ivantage team

Education and Experience:

• 2-3 years relationship management experience
• Bachelor’s degree highly preferred
• Preferred experience in Salesforce

Functional Skills:

• Advanced oral and written communication skills
• Adapts communication techniques for audiences at multiple internal/external levels
• Advanced organizational and time management skills
• Strong understanding of competitor/industry practices
• Intermediate understanding of insurance operations and understanding of insurance company financials
• Determine own work priorities and timelines based on ongoing assignments and annual goals
• Manages projects and program execution of moderate complexity
• Ability to manage day-to-day dynamics of relationship with limited support from immediate manager
• High level of comfort dealing with ambiguity
• Up to 10% travel may be required

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $65,000.00-$80,000.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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